Accessibility & Inclusion Policy

At Complete Health Clinic we are proud to be an inclusive and welcoming business. We are committed to providing a safe, comfortable, and accessible environment for all individuals, including those with physical disabilities and neurodiverse needs.

Our Commitment

• Our facilities are designed with accessibility in mind, including features such as step-free access, accessible restrooms, wide doorways, disabled car parking at the front of the hotel and lifts.

• We recognise and celebrate neurodiversity. We strive to provide a calm, respectful, and sensory-considerate environment to support clients with autism, ADHD, and other neurodiverse conditions.

• Our team receives ongoing training to help us understand and accommodate diverse needs as much as possible.

Support & Limitations

While we are committed to inclusivity, there may be certain treatments or services that we are unable to safely provide without additional support. In such cases:

• We may require the presence of a carer, guardian, or support person to assist during appointments.

• We will always be transparent and respectful when discussing any limitations to our services, with the client’s safety and comfort as our top priority.

Communication

If you or someone you care for has specific needs or would like to discuss how we can best support you, we warmly encourage you to contact us in advance. We’re happy to make reasonable adjustments wherever possible.

Thank you for helping us maintain an environment of dignity, respect, and inclusion for everyone.